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Service: what will it cost?
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Toshiba provides a limited warranty with their computers, servers and
projectors. Under Toshiba's warranty, service is provided to you at no
cost for covered parts and labor. When you bring your Toshiba products
to Automagic, we first check for Toshiba warranty coverage. We
automatically limit ourselves to what can be done under Toshiba's
warranty, and we'll ask for your permission if work needs to be done
for which there may be an additional charge. |
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What about the warranty on accessories?
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If a Toshiba accessory is under the warranty of a companion Toshiba
computer, server or projector, there is no charge, as in the prior
question. Otherwise, when exchange can be done there is a handling
charge of $25.00. |
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What is covered by Toshiba's warranty?
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Toshiba's warranty protects you against defects in materials and
workmanship, and assures you their prodcuts conform to the factory
specifications in effect at the time the product was manufactured. In
practice, Toshiba's warranty allows for exchange of a malfunctioning
part when function has been compromised (for example, a failed hard
drive), but does not provide for replacement of a part for cosmetic or
aesthetic reasons (for example, scratches to the case). Some portions
of a product have their own warranty and are considered consumable
supplies (as examples, a battery and a projector's lamp). Damage is
never covered by Toshiba's limited warranty (see more on damage below),
and Toshiba does not provide replacements for pieces that go missing. |
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What isn't covered by Toshiba's warranty?
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Some exclusions were described in the prior question. Toshiba's
warranty does not concern itself with software, the operating system,
or data. Toshiba assumes you will back up anything important to you on
your own. Automagic offers backup services
to help you keep your information safe. Toshiba's warranty also does
not include transportation to or from a service center. If you'd like
to have Automagic ship your Toshiba product to you, have a look at this
information on shipping to get an overview.
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How is a Toshiba extended or 3-year warranty different after the first year?
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Accessories such as a battery or AC adapter are considered consumable
items and their warranty does not extend past the initial period of
use. Though they do provide function, their functional life may have
been used up. If you need to purchase an accessory, Automagic is here
to help. |
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Is damage ever covered under Toshiba's warranty?
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Damage is never covered under Toshiba's limited warranty. However,
Toshiba does make enhancements to their warranty. One such enhancement
is SystemGuard and it does cover some effects of accidental damage.
Crack a display? Spill coffee into your computer? SystemGuard coverage
allows such mishaps to be treated as warranty concerns. Automagic fully
supports and enforces the provisions of SystemGuard when we provide
service. We also sell the many Toshiba warranty enhancements, including
SystemGuard. Let us help you strengthen your Toshiba product's warranty
so you may enjoy it for a long time without worrying about what it will
cost to keep it going. |
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I modified my product. How does this affect the warranty?
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Your product is made up of a number of replaceable pieces. Any piece
that you modified is no longer eligible for replacement under Toshiba's
warranty. Optional SystemGuard coverage provides no relief either. If
the modified piece, or your efforts to modify it, lead to damage
elsewhere in your product, that damage is not covered either. Toshiba
takes the approach that if you've modified it, it's now only an
ingredient in your new creation. You are now the provider of warranty
coverage. |
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I attached things to my product (stickers, epoxy-connected security
device, flagpole, whatever!) Does this affect my warranty? |
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Your product is made up of a number of replaceable pieces, and is
designed to be disassembled and reassembled. If an item that you
attached gets in the way of disassembly, and it can't be conveniently
removed, it may have to be destroyed so disassembly may proceed.
Toshiba's warranty does not cover the effort to destroy your
attachment, nor does it cover replacement, reinstallation or
restitution. Do yourself a favor. Remove any attachment before bringing
in your computer, and don't attach in such a way that it interferes
with normal assembly, disassembly or function. Your attached items may
become damaged, incomplete, or even entirely lost and you agree to and
accept such outcomes by having your product brought in such a
condition. You may have to pay additionally for service in the presence
of these attachments. |
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How far is Automagic from the famous "Rodeo Drive"?
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One block.
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